Shipping/Returns

PROCESSING:

  1. Once an order has been submitted, order confirmation numbers are sent via email.
  2. Please allow 1-5 BUSINESS DAYS (MON-FRI) for order processing. After the 5 days of processing is when the shipping days will go into effect.            -Example: (If you order for 1-2 business day shipping. Your order will still have to go through 1-5 business days of processing. Then the 1-2 business days of shipping goes into effect.)
  3. Tracking numbers are automatically sent via email/text once the order has been processed and shipping label is created.
  4. After an order is processed, the number of days displayed at checkout will then apply to the delivery.

    RETURNS/EXCHANGES:

    1. You may request to Return/Exchange an order within 48 HOURS from the time your package is delivered.
    2. All inquiries must be submitted via email support@richroyalusa.com